A monthly review template
June 30, 2023Monthly Review - June 2023 Here's the template I'm using to run my personal monthly reviews, inspired by Building a Second Brain. Review and…
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My favorite books on Management
May 02, 2023My favorite books on management My management journey began very quickly after joining [[Archive/Gatsby|Gatsby]] in 2020. I started as the…
Getting Started in Customer Success
February 15, 2023Getting Started in Customer Success I started in Customer Success at Gatsby 3 years ago without any prior experience. At some point I'll…
Books to read
Books to Read General Badass: Making Users Awesome Apprenticeship patterns Nonviolent Communication - Marshall Rosenberg (recommended by…
Committed monthly recurring revenue / CMRR
CMRR Tags: What is CMRR? Committed monthly recurring revenue. Monthly recurring revenue + Signed contracts - churn MRR + Expansion - Churn…
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue Tags: Chapter 2: The Customer Success Strategy…
The Beginner's Guide to Customer Success
The Beginner's Guide to Customer Success Tags: Customer Success The Beginner's Guide to Customer Success Strikedeck Inc., Sonia Siganporia…
Books read
Books Read 2020 Non-fiction How to Be an Antiracist by Ibram X Kendi Fiction At the Mountains of Madness by HP Lovecraft Slaughterhouse Five…
Customer Success Books
Customer Success Books Tags: Books to look at: Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine amazon The…
Proactive Customer Success
Proactive Customer Success